Return, Exchange & Refund Policy

 

Returns/Exchange

You have 7 calendar days to return an item from the date you received it. The day product gets delivered is counted as day 1. Currently, we allow every available item as a returnable item.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

How do you return/exchange?

Process:

  • Log in to your fadstock account
  • Click on Orders tab and search for your order, you want to return/exchange.
  • Click on return button.
  • Submit the return form and our executive will get in touch in you soon.

For more details, email us on [email protected] 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund in the form of fadstock coupon or credit. You will receive the credit/coupon within a certain amount of days through SMS and Email.

You can use the refunded amount to purchase any item on fadstock.com. The refund credit/coupon has lifetime validity.